Help
Practical answers about documents, testing, and purchasing.
Documents
What documents do you accept?
Public, non-confidential PDFs, such as agendas, minutes, and public notices. I do not accept spreadsheets, student records, personnel files, or medical records.
If you are not sure whether your document qualifies, send the public PDF link. I’ll check whether it’s a fit before quoting.
Will the appearance change?
I preserve the original appearance wherever possible. If a change is needed, I flag it for your approval. I never silently rewrite substantive content.
What if the scan is poor?
Send it anyway. For a scan, I add recognized text (OCR) and check names, dates, and amounts against the image. Poorer scans take more checking, and the quote reflects that. Anything I cannot read reliably is flagged for you, not guessed.
Testing
I have not yet completed a screen-reader test on any document, including the samples on this site.
What testing do you perform?
Automated checks: veraPDF’s PDF/UA-1 checks, a page-by-page comparison of how the remediated file looks against your original, and, when the original has text, a word-by-word comparison.
Manual checks: a review of the tag structure against the page, and for scans, a check of the recognized text against the image.
I have not yet completed a screen-reader test on any document, including the samples on this site. Your testing summary lists exactly which checks your document received.
Does a validator pass guarantee accessibility?
No. A validator such as veraPDF checks rules a machine can verify, such as whether content is tagged and whether the document has a title and a language. It cannot tell whether the headings make sense, whether the reading order is right, or whether an image description is accurate. veraPDF has passed files whose images carried placeholder descriptions like “image 1.”
Purchasing and corrections
Can you accommodate our purchasing process?
Tell me what your process requires when you request a quote. The quote is written to be forwarded for approval: it lists the scope, total, delivery terms, how to accept, and payment terms.
Requesting a quote does not authorize work. Work begins only after you accept the quote and we confirm any purchasing authorization your organization requires. If your organization uses purchase orders, include the PO or purchasing instructions with your acceptance.
What happens if the document changes after quoting?
The quote covers the version I reviewed. If you send a new version, I review what changed and confirm the quote, or send a revised one, before continuing.
How do we request a correction?
Reply to the delivery email and describe what is wrong. Defects in the agreed work are corrected. New content or a replacement version is quoted separately.
This website
What if this website does not work for me?
If any part of this site does not work for you, including the quote form, email hello@texasaccessibledocuments.com and say what you were trying to do. I can take your quote request by email instead.
Terms used on this site
Tags, OCR, PDF/UA-1, veraPDF
- Tags
- Hidden labels inside a PDF that tell assistive technology what each part is: a heading, a paragraph, a list, a table.
- OCR
- Optical character recognition. Software that turns a picture of text, such as a scan, into text that can be searched and read aloud.
- PDF/UA-1
- An international standard (ISO 14289-1) for accessible PDF files.
- veraPDF
- A free, open-source program that checks a PDF against the machine-verifiable rules of standards such as PDF/UA-1.
Can’t find your answer? Email hello@texasaccessibledocuments.com.